Please review our frequently asked questions for help with common inquiries. If you're still having trouble, please contact us.
Frequently asked questions
How long will my order take?
Most orders are processed within 48 hours of receipt at our lab. We will confirm the receipt of your order. If you have not received your sequences 72 hours after we receive your order, please contact us.
When am I billed for services?
The DNA Sequencing Facility sends invoices once a month for the previous month's sequencing. If your institution requires a purchase order number (or some other identifying number on the invoice), please be sure to include that on your completed order form.
How can I view my processed sequences?
Sequences are delivered as industry-standard text files and data files. There are several software packages available for viewing sequences; here are just a few:
What resources are available for searching sequence?
There are a wide variety of sequencing databases available and many ways to search within and across sequencing databases. Here are a few resources we find useful: